Delivery Information

Real food, from our farm to your front door. Delivered fresh, Australia-wide. 

At Springhill Beef Co, we're proud to deliver our premium, regeneratively farmed meat and handmade products to customers right across Australia.

We're farmers and butchers, and we put a huge amount of care into raising, preparing and packing your order. We want that same care to continue all the way to your front door.

That's why we use a fully refrigerated courier network, keeping your meat chilled throughout its journey.

Here's everything you need to know about ordering, delivery times, tracking and receiving your Springhill order.

When will my order arrive?

We deliver Australia-wide, every week!

Our weekly order cut-off is 11:59pm Sunday night.

Place your order before then, and your meat will be prepared and dispatched for delivery that week, according to your region's delivery schedule.

Our team prepares and packs orders at our Singleton facility on Monday and Tuesday, ready for refrigerated transport.

Delivery days by region

Delivery day by Regions

Wednesday- Sydney, Mid North Coast NSW, Central West NSW, Blue Mountains, New England

Thursday- Hervey Bay, Rockhampton

Friday- Newcastle, Hunter Valley, Port Stephens, Central Coast NSW, North Coast NSW, Wollongong, South Coast NSW, Southern Highlands, Riverina, ACT, Victoria, Queensland (excluding separately listed regions)

Saturday- South Australia

Sunday- Western Australia

Monday (following week)- Far North Queensland

*** Delivery days are our standard scheduled days and may occasionally change due to public holidays, weather, transport disruptions or other circumstances outside our control.***

How much does delivery cost?

We keep delivery pricing simple.

• $25 flat-rate delivery on orders up to $350.
• FREE delivery on orders over $350.
• FREE local pickup from Springhill Butchery, 29 John Street, Singleton NSW.

How is my meat transported?

Fully refrigerated from our door to yours

Your Springhill order travels through a fully refrigerated courier network, maintained at 2–4°C throughout transport and storage.

Our delivery network uses:

• Refrigerated vehicles to transport your order between our facility, distribution centres and delivery destinations.
• Refrigerated distribution centres, where orders are held in temperature-controlled coolrooms rather than ordinary warehouses.
• A maintained cold chain of 2–4°C, designed to keep your meat properly refrigerated throughout its journey.

This means your meat is delivered fresh, not frozen, just as we intended.

What if the ice pack in my box has defrosted?

Don't panic! This is completely normal.

Because your order travels in refrigerated conditions rather than frozen conditions, any ice packs included in your box may be partially or completely defrosted when they arrive.

A defrosted ice pack doesn't mean your meat hasn't been kept cold.

The ice packs are an additional measure. Our primary method of temperature control is the fully refrigerated courier network.

The important thing is that your meat has been maintained at the correct refrigerated temperature during transport.

Once your order arrives, please unpack it promptly and transfer your products to your fridge or freezer.

What time will my delivery arrive?

Our courier partners generally deliver between 7am and 7pm, including weekends in most delivery areas.

Unfortunately, we cannot guarantee a particular delivery time or request a morning or afternoon delivery.

Our couriers deliver for multiple businesses and organise their own delivery routes based on the locations and number of deliveries scheduled for that day.

While we understand everyone has busy schedules, please be prepared for your order to arrive at any time within the delivery window.

Can I track my delivery?

Absolutely!

Once your order has been dispatched, you'll receive tracking information from our courier partner.

Generally, you'll receive a text message the evening before your scheduled delivery containing a tracking link and an estimated delivery time.

You'll also receive a notification once your order has been delivered, usually including a photo showing where your box was left.

Can't find your box? Please check the delivery photo first. Sometimes drivers leave orders in a different accessible location from where you expected.

Please ensure your mobile phone number is correct when placing your order, as this is how our courier partners communicate important delivery updates.

Do I need to be home to receive my order?

Not necessarily!

Our courier partners operate under an authority-to-leave arrangement, meaning your box can be delivered without requiring someone to sign for it.

However, because your order contains fresh meat, it's important that someone can collect and refrigerate it as soon as possible after delivery.

If you're going to be away, we recommend arranging for a family member, friend or neighbour to collect it for you.

While your meat is kept refrigerated throughout transport, once your box has been delivered and left at your property, it is no longer in the refrigerated courier network.

Please don't leave your order sitting outside for extended periods, particularly in warmer weather.

Where will the courier leave my order?

Our courier partners aim to leave your order in a safe, accessible location at your nominated delivery address.

Houses: Orders will generally be left at your front door, porch or another accessible location near the front entrance.

Locked gates: If the driver cannot access your property due to a locked gate, your box may be left outside the gate.

Apartments and units: Where access is available, your order may be left in the lobby or entrance area. If the driver cannot access a secure building, your box may be left near the main entrance or intercom.

Business addresses: Please include the business name when placing your order. Deliveries may occur outside normal business hours, so please ensure someone can retrieve your box.

Please understand that drivers cannot be expected to access rear entrances, enter garages, carry orders through your home or unpack products into an esky.

What about dogs and other animals?

We love our four-legged friends, but they can make deliveries a little tricky!

If you have dogs on your property, please ensure they're safely secured on delivery day.

Even the friendliest dog can be intimidating to someone who doesn't know them, and courier drivers need to be able to access your property safely.

If a driver arrives and there are loose dogs or other animals preventing safe access, they may choose not to enter your property.

In these situations, your order may be left outside your front gate or in another accessible location.

Courier drivers are also not responsible for securing your pets or ensuring gates are closed behind them.

If your dogs have access to the front yard or driveway, please keep them inside or in a separate secured area on delivery day.

A little preparation helps avoid unnecessary delivery problems.

Can I leave special delivery instructions?

Of course!

If there's something that will help the driver find your property or identify a suitable place to leave your order, please include it in the delivery instructions at checkout.

For example:

• "Please leave at the front door under the verandah."
• "House is at the end of the long driveway."
• "Please leave beside the front entrance, out of direct sunlight."

Our courier partners will follow delivery instructions wherever practical, but we cannot guarantee that every request can be accommodated.

Please keep your instructions clear, simple and achievable.

Will the driver call or knock when they arrive?

Please don't rely on the driver calling or knocking.

Most deliveries are contactless, and drivers generally don't make phone calls before arriving.

Your tracking link and delivery notifications are the best way to know when your order is approaching and when it has been delivered.

Can I change my delivery address or delivery day?

If you need to make changes to your order, please contact our team as early as possible.

Once your order has been packed and collected by our courier partner, changes to the delivery address or scheduled delivery day may not be possible.

Changes within 24 hours of your scheduled delivery generally cannot be accommodated.

If something unexpected comes up and you won't be home, please arrange for someone else to collect and refrigerate your order.

What happens if my delivery is delayed?

We work closely with our refrigerated courier partners to get your order delivered on schedule.

However, occasionally things happen that are outside our control.

Weather events, road closures, public holidays, transport disruptions and high delivery volumes can sometimes result in delays.

If your delivery appears to be running late, please check your tracking information first.

If something doesn't look right, get in touch with our team and we'll do our best to investigate.

While we don't have direct access to individual courier drivers or control over their routes, we'll always do what we reasonably can to help resolve delivery issues.

What if my order is missing, damaged or arrives in poor condition?

We take the quality of our products seriously.

If something has gone wrong with your delivery, please contact us as soon as possible so we can investigate.

To help us resolve the issue quickly, please provide your order number, a description of the problem and photographs where relevant.

If your products arrive unusually warm, damaged or in a condition that raises food safety concerns, please don't consume them until the issue has been assessed.

Once your order has been delivered, it's important that you retrieve and refrigerate it promptly. We cannot guarantee the condition or security of products left unattended for extended periods.

However, if there's a genuine issue with your order or delivery, we want to hear about it and will work towards a fair resolution in accordance with your consumer rights.

A few things to check before ordering

To help everything run smoothly, please make sure:

• Your delivery address and postcode are correct.
• Your mobile number is accurate so you receive tracking updates.
• You've included any important delivery or access instructions.
• Your dogs and other animals will be safely secured on delivery day.
• Someone can collect and refrigerate your order promptly.
• You've checked your region's scheduled delivery day.

From our family to yours

When you order from Springhill Beef Co, you're supporting a family-owned Australian farming and food business that genuinely cares about how food is raised, prepared and delivered.

From our cattle grazing on our farms to our butchers preparing your order, there's a team of real people behind every box we send.

We put a huge amount of care into getting your food ready, and we appreciate your help in making that final stage of the journey run smoothly.

Real food. Real people.

Have a question about your delivery? Get in touch with our team. We're always happy to help.